Help · Games
Help & contact – Pawshift
Last updated: October 11, 2026
Write to me: info@grubenhund.com. Please include your device (e.g. iPhone 16), the OS version and the game's version number from its settings. Easiest: Settings → “Feedback & bug report” → “Share report” – device, version and recent errors are included.
FAQ
Are there timers or lives?
No. No timers, no energy, no lives. Undo, restart and hints are unlimited and free. You only get no stars for an attempt if you reveal the whole solution or need far more moves than the shortest path (about twice as many); an earlier best result stays.
When do ads appear?
Ad breaks appear at the earliest once you have solved ten puzzles, and then at most on every third result card, when you leave it; the one-time “Ad-Free” purchase turns them off. Optional reward videos double your sparks or give sparks in the shop. Hints and every level stay free.
Can I play offline?
Yes. Your progress is stored on your device; on iPhone and iPad the app also backs up a copy to your iCloud once you are online.
A purchase did not arrive.
Tap “Restore purchases” in the game. If that doesn't help, send me the order number from Apple's or Google's receipt.
How do I change my ad consent?
In the game's settings under “Privacy & ad consent” (in the app only).
I have a new device – how do I continue?
With the same Apple ID and iCloud turned on, you continue automatically.
How do I restore purchases?
Collection → Shop → “Restore Purchases” (brings back Ad-Free).
A move is rejected – why?
That's the dead-end guard: after that move not every dog could get home. You can turn it off under Settings → “Dead ends”.